At Hagenbach Watches, we are responsible for processing personal data in accordance with this privacy policy. We are committed to protecting your personal information and ensuring that your data is handled securely and responsibly. If you have any questions regarding data protection, you can contact us at info@hagenbach-watches.com

Article 1 – Company Identity

Hagenbach Watches operates as an online watch store serving customers across the Canada

Business Information:
E-mail: info@hagenbach-watches.com

Opening Hours:
Monday to Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00
Sunday: Closed

Estimated response time: 30 minutes – 24 hours

Article 2 – Use of Data

We may process the following personal data: name, email address, shipping address, billing details, and payment information. This information is necessary to process and deliver your order, manage payments, and provide customer support.

Without this information, we are unable to properly fulfill our obligations, such as processing and shipping your watch order.

Your data may be stored for up to 7 years where required for accounting, tax, or legal purposes.

In the case of customer inquiries or complaints, we may process your name, email address, and the content of your request to provide a suitable solution. This data is stored only until the issue has been resolved.

We also use analytics tools to understand how visitors use our website and to improve the overall user experience. Website activity may be analyzed using services such as Google Analytics, in accordance with their data retention policies.

When you complete a contact form, we may process your name, email address, phone number, and any additional information you voluntarily provide. This data will only be used to respond to your inquiry.

Article 3 – Data Collection

We collect personal information directly from you when you:

• Place an order on our website

• Create an account

• Contact our customer service

• Subscribe to updates or communications

Article 4 – Consumer Data Rights

You have certain rights regarding your personal data, including:

Access – You may request access to the personal data we store about you. We may ask for identity verification before providing this information.

Correction – You may request that we update, correct, or delete inaccurate personal information.

Objection – You may object to the processing of your data when it is based on legitimate interests.

Data Portability – You may request that your personal data be transferred to another service provider in a structured and commonly used format.

Automated Processing – You may request a review if an automated decision affects you.

Withdrawal of Consent – If you previously gave consent for data processing, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@hagenbach-watches.com. We will review your request and respond as soon as possible.

Article 5 – Data Sharing

Hagenbach Watches does not sell or rent your personal data to third parties.

However, we may share limited information with trusted service providers when necessary to operate our business, such as:

• Payment processors

• Shipping carriers

• Website analytics services

This data is shared only when required to complete your order or comply with legal obligations.

Article 6 – Cookies

Cookies are small files stored on your device to improve your browsing experience.

We use the following types of cookies:

Functional Cookies
These cookies ensure that the website functions properly and help remember your preferences.

Analytical Cookies
These cookies allow us to analyze how visitors interact with our website using tools such as Google Analytics. This helps us improve website performance and user experience.

Article 7 – SMS Service

We may offer an SMS notification service to provide real-time updates regarding your orders.

If you choose this service during checkout, you agree to receive SMS messages related to your order. Standard messaging rates from your mobile carrier may apply.

Your phone number will only be used for order updates and will not be shared with third parties for marketing purposes.

You may unsubscribe at any time by replying “STOP” to any SMS message or by contacting our customer support.

Article 8 – Final Provisions

Hagenbach Watches reserves the right to update or modify this privacy policy at any time.

If you have any questions or complaints regarding how your data is handled, please contact us at: info@hagenbach-watches.com