All Hagenbach Watches sweater products are offered as part of our final watches clearance at significantly reduced prices. As such, all sales are considered final. We do not accept returns, exchanges, or offer refunds on sale items.

Due to the nature of high-quality material, each watch develops its own unique character and elegence over time. For hygiene and quality assurance reasons, we are unable to accept returns on products that have been opened or handled.

Damaged or Defective Items

If your sweater arrives damaged or defective, we will make it right. Contact us at info@hagenbach-watches.com with a photo of the issue and we will send you a replacement at no cost.

Wrong Item Received

If you have received the wrong item, please contact us at info@hagenbach-watches.com. We will arrange for the correct item to be sent to you at no additional cost.

Cancel Your Order

You have 30 minutes to cancel your order after placing it. After this period, your order has already entered our fulfillment process and can no longer be cancelled. To cancel, send an email to info@hagenbach-watches.com within the first 30 minutes.

Contact Us
Email: info@hagenbach-watches.com

Customer Service Hours: Monday to Saturday: 09:00 am to 05:00 pm

Estimated response time: 30 minutes – 24 hours

We reserve the right to update this policy at any time to comply with applicable legal requirements.